Payment Processing & Security

When making a purchase with your credit card for Catering or Web To go online ordering, we now require the CVV code (you can find it on the back of your credit card or front if using American Express). We also want to make sure the billing address matches what’s on file, so you may be asked to re-enter the information if doesn’t match.

Putting these new changes in place will help to ensure your experience is safe, secure and stays delicious.

Our Promise

Your complete satisfaction with every loaf of our famous sourdough is guaranteed. If for any reason you’re not fully satisfied, just call us at 800.992.1849 and we’ll gladly replace or refund your order. This guarantee applies to all perishable food products. Refunds on a non-perishable product will be processed on returned merchandise only.

Do you offer tours?

Yes, you’re welcome to visit the Boudin Bakery Tour at Fisherman’s Wharf in San Francisco, California. Our bread is baked daily in our new full production Bakery. You are also welcome to visit the Boudin Bakery Tour at Disney’s California Adventure Park in Anaheim, California.

Will Boudin Bakery sell or rent my information to other companies?

We use the personally identifiable information you provide for internal purposes only, such as confirming and tracking your order, subscription and/or registration to inform you of new products, services, and offers, etc. From time to time we might establish a business relationship with other persons or entities who we deem trustworthy and whose privacy policies are consistent with ours. In such cases we might share information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

Online Ordering Pre-Authorization

When ordering online, a pre-authorization is placed on your payment card at 120% of your order amount. This allows us to secure payment on the day your order is fulfilled. Please note that you will see a ‘pending’ transaction on your statement after placing your order with us. Payment processing will take place on end of the day the order is fulfilled and you will see the ‘pending’ transaction change to a ‘posted’ for the actual final amount.