View more FAQs for About Boudin
When making a purchase with your credit card for Catering or Web To go online ordering, we now require the CVV code (you can find it on the back of your credit card or front if using American Express). We also want to make sure the billing address matches what’s on file, so you may be asked to re-enter the information if doesn’t match.
Putting these new changes in place will help to ensure your experience is safe, secure and stays delicious.
Your complete satisfaction with every loaf of our famous sourdough is guaranteed. If for any reason you’re not fully satisfied, just call us at 800.992.1849 and we’ll gladly replace or refund your order. This guarantee applies to all perishable food products. Refunds on a non-perishable product will be processed on returned merchandise only.
Yes, you’re welcome to visit the Boudin Bakery Tour at Fisherman’s Wharf in San Francisco, California. Our bread is baked daily in our new full production Bakery. You are also welcome to visit the Boudin Bakery Tour at Disney’s California Adventure Park in Anaheim, California.
We use the personally identifiable information you provide for internal purposes only, such as confirming and tracking your order, subscription and/or registration to inform you of new products, services, and offers, etc. From time to time we might establish a business relationship with other persons or entities who we deem trustworthy and whose privacy policies are consistent with ours. In such cases we might share information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
When ordering online, a pre-authorization is placed on your payment card at 120% of your order amount. This allows us to secure payment on the day your order is fulfilled. Please note that you will see a ‘pending’ transaction on your statement after placing your order with us. Payment processing will take place on end of the day the order is fulfilled and you will see the ‘pending’ transaction change to a ‘posted’ for the actual final amount.
View more FAQs for Catering
We offer three easy ordering options for your convenience:
Order by phone – 877.988.1849
Online at www.boudincatering.com/Catering
Call your local restaurant
Once we’ve received your order, we assign the restaurant that is closest to your delivery location to your event. We’ll provide you with contact information for the assigned restaurant when we receive your order.
We cater events large and small. Choose from a variety of selections that range from our popular sandwich baskets, hearty salads, soups, chili and entertainment platters to freshly baked pastries and desserts. Call a Catering Team Member to learn more at 877.988.1849 or 415.283.1230.
We understand that plans change and we will gladly assist you in making changes to your catering order date and time. We accept weekday cancellations before 4:00pm the day before your event and weekend cancellations by 4:00pm on Friday. A cancellation fee of 50% of the order value will be charged if orders over $2,500 are cancelled with less than 72 hours’ notice. Same day cancellations will result in a 50% charge.
We can help you judge the right quantities based on the number of event attendees or offer menu suggestions for your occasion. Not all items are available at all locations. For questions, please call our catering office at 1.877.988.1849.
We would be happy to deliver your order with a $100.00 minimum order size. There is also a 10% delivery fee on all orders. To ensure a smooth delivery, please remember to provide the complete address for your event (including suite and floor numbers), as well as the name and number of the designated contact person for your event.
Although we can accommodate same-day orders, we suggest you place your order as early as possible to lock in your preferred delivery time.
For catering changes or questions up to one day before your event, please call our catering office at 1.877.988.1849. For immediate assistance on the day of your event, please call the restaurant that is handling your order directly.
Once your order is placed, we’ll send an order confirmation via phone or email. Please take a moment to check that your menu is correct and that delivery date, time, contact information and address are also accurate.
View more FAQs for Boudin Restaurant Loyalty Rewards
The Boudin Loyalty Rewards Program is our in-restaurant loyalty program designed to show appreciation for our loyal guests. Each time you make a purchase at the restaurant, you will be awarded one (1) reward point for every dollar spent. For every 50 points accumulated you will receive $3 off. The $3 reward will be automatically loaded to your account and you will receive an email notification to let you know it’s there. As a loyalty member, you will also be the first to receive special promotions!
No. The Frequent Buyer Program and the Loyalty Program are the same. We just updated the name in 2016.
No. The following do not apply toward earning reward points: Gift card purchases, sales associated with coupons/vouchers, the Boudin It’s On Us card, Bistro Boudin, Catering, and Gift Catalog purchases.
There are two ways to register for our Loyalty Program:
- Boudin Mobile App: This is the most convenient way to participate in our program as you can easily earn and track your rewards, as well as order online through the use of your smartphone. All you need to do is download our Mobile App and select “Not yet a member” to begin filling out the registration fields.
- Sign up for a Digital Card: Prefer to go cardless? We have you covered! Visit boudin.myguestaccount.com/guest/and sign up for a digital card. Once you have registered for your account, you can begin to earn credit by giving the cashier your account number, or they can look it up by your phone number.
Yes. Here’s how easy it is to use:
- Download the App
- If new user register a new account:
- If current registered loyalty member go directly to log in screen
- Once on the main App landing page you will be able to:
- Order online for in-restaurant pick up by hitting the Order Now tile
- Go to Delivery partner links by hitting the Delivery tile
- Check in using our in-restaurant scanner when placing your order inside our restaurant at the register by hitting the Check-in tile
- See recent orders for quick convenient re-ordering by hitting the Heart tile
- Check your rewards by hitting the Rewards tile
- Find locations by hitting Locations tile
All you need to do is download our mobile app and select “Already a member.” You will then be asked to input the 16 digit number that is featured below the mag strip on the back of your loyalty card, or the 10 digit account number from your digital card.
Upon registering for our loyalty program you will receive a FREE one pound loaf of The Original San Francisco Sourdough™ every month. This reward will be activated with your first purchase of each month–your purchase can be anything! Your free bread reward can be picked up in person at any Boudin Restaurant location (excludes Disneyland). Unfortunately, we cannot ship or mail your bread reward. Alternatively, if you do not make a purchase or redeem your FREE monthly bread reward, it will go away so be sure to use it in that given month.
Yes. Once you have made your first purchase of the month and activated your FREE monthly bread reward, you will receive a credit of $3.99 that can be applied towards the loaf of bread of your choice.
Just input your birth date when registering and a reward for a FREE Sweet Treat will be automatically uploaded to your account at the beginning of your birth month. An email will be sent to let you know that your birthday reward is uploaded and waiting to be used. Alternatively, if you do not redeem your sweet treat reward in your birthday month, it will go away.
Yes. If using our mobile app, the reward points will be automatically uploaded to your account after the payment portion of the transaction has been completed.
For non-mobile app orders, sign in to your Web-To-Go ordering account. Click on the My Account tab, locate Boudin Rewards and input your Loyalty Rewards account number.
No, you cannot earn rewards or redeem when using other discounts or promotional offers.
No. You do not earn points for the purchase of gift cards. However, if the recipient of your gift card registers as a Boudin Loyalty Rewards Program member, they will.
When you provide your loyalty account and make a purchase at participating Boudin locations, your points will automatically be tracked.
When using our mobile app, the information is immediately updated under your “Rewards”.
All loyalty purchases will be provided at the bottom of your receipt with:
- Points earned for the given transaction
- Points balance
- Free Monthly Bread Reward (note – the bread reward should never read more than one as they go away each month if not redeemed within the month issued)
You may also visit the Boudin Loyalty Rewards page on our website to check your rewards and reward points.
Make sure you are checking the Loyalty Rewards page and NOT the Catering or Gift login page. The Loyalty Rewards login page can be found here: boudin.myguestaccount.com/guest/accountlogin
Unfortunately, we are unable to apply credits after the transaction has taken place, so please remember to scan the Check in QR code at the register or if using our mobile app, or provide your account information such as phone number at the time you are placing your order with the Cashier.
If using the Loyalty mobile app, rewards are automatically updated once you have earned them. The next time you order, check in and provide the short code, and let the cashier know you have a reward you’d like to use.
If you do not have the mobile app, you will receive an email to let you know that a $3 reward has been uploaded to your account. The next time you order, you can let the cashier know that you would like to redeem your reward.
Yes, rewards do expire. The $3 reward will expire 90 days from the date of receipt if not used. An email will be sent as a reminder to come in and redeem it before it is removed. The monthly FREE bread reward and birthday sweet treat reward will expire if not used in the given month that they are uploaded to your account.
You may redeem your $3 off reward and your monthly FREE bread reward at the same time if you’d like.
No. Redeemed rewards do not count as credit toward rewards.
If your card is registered, all history and credit towards rewards will be transferrable to a new card. If the card is not registered, the history will be lost and non-retrievable.
No. You cannot redeem any rewards until you register for the program. However, you can still earn credits for your purchases.
View more FAQs for Boudin Gift Cards
View more FAQs for Gift & Catalog: Ordering
For your convenience, we offer two ways to place an order:
Online: place an order 24 hours a day, seven days a week at http://store.boudinbakery.com/storefront.aspx
Telephone: contact us at 800.992.1849. To expedite your order, please have address, phone number, and credit card information ready. Our call center hours are 8:30 am – 5:00 pm Monday through Friday, January to November, PST.
Our handcrafted sourdough bread is baked and shipped same day to get our bread to you faster and fresher. We only ship on Wednesdays during January to November and Monday, Tuesday and Wednesday in December with two-day shipment for delivery Wednesday to Friday same week.
For more information or to check the status of your order, please contact us at 800.992.1849.
No. Our Loyalty Rewards Program is our in-restaurant loyalty program. You can not earn or redeem reward points from our in-restaurant Loyalty Program for Gift Catalog purchases.
American Express, VISA, MasterCard, Discover, Money Order or check.
After you place your order, you will receive an order confirmation on your checkout screen, and an order confirmation will also be sent via email. An order number will be provided to you in these confirmations to reference your order.
Volume orders may qualify for special rates. Please contact our Corporate Gift Specialist toll-free at 800.992.1849 for further information.
Customer demand dictates which breads are sold in "bulk".
Appropriate sales tax is included on all orders, including gifts for shipments within California.
View more FAQs for Gift & Catalog: Products
Please place crab in refrigerator until ready to serve. We recommend eating your crab within 1-2 days of arrival for optimal quality.
- Your crab is cooked, cleaned and ready for you to crack & eat!
- Crab is traditionally served chilled. You can enjoy it heated by steaming for 3-5
How to crack a crab leg
- Separate each leg from the cluster with a gentle twist and tug.
- Twist crab leg at joint and pull out cartilage.
- Crack leg about half-way down with your hands and pull the shell off to slide the meat out. (You can also cut the leg open lengthwise with kitchen shears)
- Pull apart the shell and remove the meat.
- For the claw, use a nut cracker to loosen the shell and pull the meat out with a fork.
- Serve with melted butter and fresh lemons. You can use the included Roasted Garlic Herb butter for both your crab & sourdough!
Sourdough Bread Instructions – Do not microwave
Follow the easy instructions below to experience the great flavor of Boudin San Francisco Sourdough Bread. Remove bread from poly bag and place directly in a 425 F pre-heated oven for approximately 8-10 minutes or until crust is golden brown and warm.
Most of the items we have selected to be in our gift baskets come from small, local companies. Occasionally we may run out of a particular flavor or brand. Rather than delay your shipment (especially during the holidays), we will select a comparable product to send. If you are not satisfied, just call us at 800.992.1849, and we’ll gladly replace the item.
We currently do not sell gift certificates.
No, but you can order accompaniments to be added to most gifts.
No, we do not sell wine with any of our gifts.
We sell only the traditional Italian Dry salame, which exhibits a beneficial mold growth on the outside. This growth is essential to its flavor and longevity. Salame should be refrigerated once you receive it. The salame is cured, so the longer the salame is stored, the more moisture it will lose and harder the salame will become.
View more FAQs for Gift & Catalog: Shipping
Unfortunately, we cannot ship to PO Boxes, general delivery, or APO/FPO.
Unfortunately, to guarantee product quality, we do not ship our products outside the United States.
Because Boudin products are made without any additives or preservatives to extend shelf-life, we bake our products on the day we ship for delivery within 2 days to ensure that you receive the freshest product possible. Our shipping rates are also comparable to other gourmet food companies.
Holidays observed by UPS and GSO are not available shipping dates.
We’ve selected UPS and GSO as our premier delivery service providers. Our standard shipping will deliver your package within 1-2 days in CA and 2 days for other states.
View more FAQs for Gift & Catalog: Sourdough
No, Boudin carefully protects and safeguards our mother dough and it’s only used to bake The Original San Francisco Sourdough™.
Boudin Sourdough is made with unbleached flour, pure water, salt, and some of the original mother dough, and does not contain any preservatives. Our breads will stay fresh at room temperature for as long as 2-3 days if they’re kept away from heat and humidity. Temperatures should not exceed 70 degrees, and relative humidity should remain below 60%. Avoid direct sunlight. To store bread for up to two months, place package in a plastic bag, close tightly and refrigerate. To store bread for up to six months, place package in two plastic bags, close tightly and freeze. To thaw, remove bread from plastic bag until the entire loaf reaches room temperature.
Yes, it is. Your complete satisfaction with every loaf of our famous sourdough is guaranteed. To ensure this, your bread is shipped the day it is baked.
The sourdough baking process has existed for thousands of years, but Boudin Bakery was the first to combine the sourdough process with French baking techniques to create the first sourdough French bread in 1849.
The secret is in our starter, or mother dough, which includes micro-organisms that slowly and naturally ferment and raise the bread, producing a deliciously sour flavor. Our starter is proprietary, as it is the original mother dough from 1849, so we do not share or sell it. We don’t make an extra sour version of our bread, either, as we prefer to use the original Sourdough French Bread recipe.
Boudin’s famous San Francisco Sourdough French Bread originated in 1849, in a tiny, old-world bakery on Dupont Street. There, a French immigrant named Isidore Boudin first kneaded a hearty dough, fermented with wild yeast and then formed it into the shape of a traditional French loaf. Our Sourdough French Bread is still made with flour, salt, & water and a portion of the original mother dough that dates back to the first loaf.
The Boudin Sourdough French Bread recipe remains unchanged since 1849. To this day, we still use Isidore Boudin’s traditional methods, mixing unbleached flour, pure water, salt, and some of the original mother dough. For this reason, we do not make an extra sour product.
Boudin Sourdough French Bread is one-of-a-kind product that can’t be produced anywhere else. Our ingredients may be simple, but they’re the very best. Each loaf is hand shaped and scored, and each is made with a bit of the Mother Dough from the very first loaf baked in 1849. It can take up to three days to prepare and bake your bread.
The bread purchased from Boudin Gift Catalog is lighter bake than our bread from the Café. Warm the bread in your oven for a mere ten minutes to experience a loaf of bread with the same great flavor, incomparable aroma, and crisp golden crust, just as though it came out of our San Francisco oven.